![]() ![]() I’m constantly having to reboot while crossing my fingers the 2nd, 3rd, 4th time before finally having to sometimes just give up. Nothing promised was delivered! Connecting to my iPhone is hit and miss, even after purchasing a new phone. I was impressed with what I was told they were capable of doing: automatically connecting to my phone giving me discreet ability to control settings, changing between iPhone and iPad without glitches, and the watch!!! Wow! The watch was the “Sign me up moment!” HOWEVER. I bought these particular hearing aids based on the sales pitch my audiologist gave me. If you’re going to promote a hearing app that’s specifically designed for an iPhone, make sure it’s going to perform as promised. Seriously, not everyone who wears hearing aids is a 85 year old with few technological expectations. My audiologist bragged how ReSound hired Genius Bar employees to make this app well, I think they picked up some “geniuses” at some “bar” who had had a few too many. The Apple store tried to help, but were not able to improve on any of the challenges I experience with this app. I then tried to reach ReSound through their Facebook page, and they didn’t even respond. My audiologist told me to call ReSound with my questions the person who handled my call told me to talk to my audiologist or the Apple store (talk about a runaround). ReSound’s customer service is sorely lacking. The hearing aids hijack my hands-free system in my car, too. Defeats the purpose of the desire to discretely adjust settings when in public. Even when I launch the app first on my phone and have my phone right next to the watch, I rarely can connect. The connection to the Apple Watch is useless. Often times, that doesn’t work, and I need to restart the app. But alas, not any more!!!Įvery time I open the app, it has to reconnect to the hearing aids. Ever since I got my hearing aids and began using the app, I had been showing off its ease of use and capabilities to all my friends. I repeat, these are all NEW daily problems. In addition, although my iPhone instantly “finds” my hearing aids every morning, the app doesn’t connect with them very often, leaving me to depend on the more limited controls of the iPhone. I’ve had to “accept” the terms of the consent agreement almost every day, and on half those days I got the message “Ooops, something went wrong. I guess I’ll just have to wait until tomorrow and HOPE that things will be different!!!Įver since I downloaded the latest update maybe 2 weeks ago, after having extremely few problems for the past full year, my experience with app has been all downhill. Once again, after several problem-free days, my iPhone found and connected to my hearing aids, but my Smart3D app simply wasn’t up to the challenge! So I can use the phone to select either All Around or Restaurant, but I have no way to choose the Speech Clarity profile contained within either of those two, and it is the Speech Clarity profile that makes it worth HAVING these hearing aids! So, another half hour wasted, disconnecting and reconnecting the hearing aids, shutting and restarting my phone, deleting and reinstalling the 3D app, and repeating those things just in a different sequence. Need help using ReSound? Try their Help Center now! More Matches Get Pricing Info for ReSound NOTE: If the links below doesn't work for you, Please go directly to the Homepage of ReSound The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved. You can try any of the methods below to contact ReSound Smart 3D. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. Listed below are our top recommendations on how to get in contact with ReSound Smart 3D. ![]()
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